The products offered for sale by our company are guaranteed against latent defects in the following legal conditions:
Article L.211-4 of the Consumer Code: "The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery.It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under its responsibility."
Article L.211-5 of the Consumer Code: "To comply with the contract, the product must:
Be suitable for the purpose usually associated with such a product and, where applicable:
match the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
the features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted."
Article L.211-12 of the Consumer Code: "The action resulting from the lack of conformity within two years from delivery of the goods."
Article 1641 Civil Code: "The seller is required to guarantee in respect of hidden defects of the thing sold which render him unfit for the purpose for which it was intended, or so diminish the purpose, the buyer then would not have acquired, or would have paid a lower price if he had known."
First paragraph of Article 1648 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect."
Whatever the problem with your product, you should join the defective item with the guarantee coupon which was provided to you upon delivery and a return coupon you'll find in the FAQ, or request by post mail.
The legal guarantee may not apply or may apply in some cases partially, such as:
compensation for damage resulting from a cause external to the device (eg, accident, shock, lightning, power fluctuation, oxidation, presence of sand ...),
the customer's fault resulting for example from a operating mode or an installation not in accordance with manufacturer's specifications,
product marked and delivered as kit or as un-assembled items,
product whose manufacturer clearly has a 'no-return' policy (like DIYDrones),
use detrimental to the proper preservation of the device.
In addition to the legal guarantees, certain goods sold by us are guaranteed by the manufacturer warranties whose extent and duration vary depending on the products and brands.
In general, manufacturers warranties do not cover:
replacement of consumables (batteries, bulbs, fuses, fluids, wear);
abnormal use or non-compliant products;
product marked and delivered as kit or as un-assembled items;
Damage to the intervention of a repair not authorized by the manufacturer;
damage resulting from a cause external to the device (for example, accident, impact, lightning, a power fluctuation, oxidation, presence of sand.).
We invite you therefore to read carefully the instruction manual supplied with the product and the exact terms of any manufacturer's warranty.
In any case, our society can not be held responsible for any manufacturer's refusal to apply its guarantee for the reasons set out above.
When the manufacturer's warranty is not applicable, the repair will be an estimate made by the manufacturer.Administrative fee will be charged by the manufacturer in case you request the transfer of your product without the repairs suggested by this quote.You can also choose to abandon your product free of charge.You have three months to accept or reject the quote as well established, and pay any amounts due.After this period, the estimate will be considered denied and abandoned equipment, without any compensation can be claimed.Any product can be more than two successive shipments to the customer by our service.In case of failure of these two items (parcel refused, undeliverable), the product will be left available to the client for 3 months.After this period, the material will be considered abandoned and our society may dispose of right and proceed to its destruction, without any compensation can be claimed.